Refund policy

 

Viking® - www.vikingwearonline.ca

Effective Date: September 1st, 2025
Last Updated: September 1st, 2025

At Viking® Wear Online, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a fair and transparent return and refund policy as outlined below.

 

 

1. Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • To be eligible, items must be:

    • Unused and unworn.

    • In original packaging with all tags, labels, and documentation.

    • Free from damage, alterations, or signs of wear.

 

 

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for return or refund:

  • Flame-resistant clothing once worn.

  • Protective gloves, apparel and footwear that have been used.

  • Embellished items.

  • Clearance or final sale items.

  • Cleaning products or consumables once opened.

 

 

3. Return Process

  • Contact our Customer Service team at [info@vikingwearonline.ca] to initiate a return.

  • You will receive a Return Authorization (RA) number and shipping instructions.

  • Returns without authorization will not be accepted.

 

 

4. Refunds

  • Upon receiving and inspecting your return, we will notify you by email.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • Shipping fees, customs duties, and taxes are non-refundable.

 

 

5. Exchanges

  • Exchanges are subject to stock availability.

  • If an exchange is not possible, a refund will be issued.

 

 

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was defective or incorrectly shipped.

  • We recommend using a trackable shipping service and purchasing shipping insurance.

 

 

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery. We will provide a replacement or refund at no additional cost.

 

 

8. Contact Us

For questions or assistance with returns:
Viking® Wear Online [1549240 B.C. LTD] – Customer Service
info@vikingwearonline.ca