• Canada: 2 -7 business days
• U.S.: Coming soon
• International: Coming soon

Delivery times may vary depending on location and carrier service.

• Free shipping on orders over $150 
• Flat rate of $19.99 for orders under $150  
• International: Coming soon

Any available shipping promotions will be shown at checkout. 

• Orders are typically processed within 1-2 business days 
• Weekend and holiday orders are processed the next business day 
• Tracking information is emailed once your order ships 

• We ship with trusted carriers: Canada Post, Purolator, FedEx, UPS 
• Carrier may vary by location

• You have 30 days from delivery to request a return
• Items must be unused, unwashed, and in original packaging
• Customers are responsible for return shipping costs on standard returns, refunds, and exchanges
• We cover return shipping only for damage, defects, or warranty claims

• Contact us at info@vikingwearonline.ca
• Subject of Email: RETURN [Order Number]
• We’ll send return instructions
• A prepaid shipping label is provided only for damage, defect, or warranty claims

• Refunds are processed to the original payment method within 5–7 business days of return approval
• Original outbound shipping fees are non-refundable on standard returns

• Need a different size or color? Let us know in the return request – we’ll handle it fast
• Return shipping costs apply to standard exchanges (we cover them for damage/warranty cases)

Orders are typically processed within 1–2 business days. Delivery within Canada is usually 2–7 business days depending on location and carrier (Canada Post, Purolator, FedEx, or UPS). Remote or northern addresses may take longer.

Yes. Free shipping on orders over $150 (pre-tax) within Canada. Orders under $150 ship for a flat rate of $19.99. Remote areas have a delivery surcharge on all orders, even if you reach the free shipping threshold.

We currently ship across Canada, with USA distribution coming soon.

You’ll receive a tracking email once your order ships. You can also log into your account or contact us with your order number.

Yes. Simply select the express shipping option at checkout. Please keep in mind that remote regions are limited for express shipping options.

If your order hasn’t shipped yet, we can usually make changes or cancel it. Email info@vikingwearonline.ca with your order number as soon as possible.

All major credit cards and the payment options shown at checkout. Prices are listed in Canadian dollars (CAD). Applicable GST/HST/PST is calculated at checkout based on your province.

We do not ship to P.O. boxes in certain regions. Use a street address when possible.

You have 30 days from delivery to request a return. Items must be unused, unwashed, and in original packaging. Customers are responsible for return shipping costs on standard returns and exchanges. We cover return shipping only for damage, defects, or warranty claims.

Contact us within 7 days of delivery at info@vikingwearonline.ca (subject line: RETURN [Order Number]) with photos. We’ll send a prepaid return label and arrange a replacement or refund at no extra cost.

Email info@vikingwearonline.ca with the subject “RETURN [Order Number]”. Include the reason and whether you want a refund or a different size/colour. We’ll send return instructions. A prepaid label is provided only for defects or warranty claims.

Yes. For hygiene and safety reasons, products are not eligible for return once used or worn. Clearance/final-sale items and opened cleaning products or consumables are also final sale (unless defective).

Yes. Mention the new size in your return request. We’ll process the exchange as quickly as stock allows. Standard return shipping costs apply (we cover them for defects).

We provide detailed sizing charts on the Sizing tab for adult outerwear, coveralls, FR garments, boots, and gloves. For boots, refer to the men’s/women’s size conversion chart. When in doubt, contact us with your measurements.

Product pages list specific certifications and safety standards. Always verify the rating matches your workplace requirements.

Yes. Contact us at info@vikingwearonline.ca with your quantity needs, company details, and the products you’re interested in. We’ll provide pricing and volume options.

Follow the care label on each garment. Most FR items require specific washing instructions to maintain their protective properties. Avoid fabric softeners on FR clothing. Contact us if you need care guidance for a specific product.